QUIZ 2025 AUTHORITATIVE GCX-SCR: EXAM GENESYS CLOUD CX: SCRIPTING CERTIFICATION REGISTRATION

Quiz 2025 Authoritative GCX-SCR: Exam Genesys Cloud CX: Scripting Certification Registration

Quiz 2025 Authoritative GCX-SCR: Exam Genesys Cloud CX: Scripting Certification Registration

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This is a simple and portable document of real Genesys GCX-SCR Exam Questions. It contains actual Genesys GCX-SCR exam questions and answers and can be helpful for quick revision or for studying on the go. It is also printable so you can easily study on a hard copy of the pdf having a break from staring.

Genesys Cloud CX: Scripting Certification Sample Questions (Q31-Q36):

NEW QUESTION # 31
Which of the following correctly shows how an outbound contact's first name displays in a preview mode?

  • A. Hello (Outbound.RrstName
  • B. Hello [Outbound.EirstName]
  • C. Hello {{Outbound.OrstName}}
  • D. Hello {Outbound.EirstName>

Answer: C

Explanation:
The correct format to display an outbound contact's first name in a preview mode within Genesys Cloud CX is {{Outbound.FirstName}}. This syntax uses double curly braces, which are recognized by the scripting engine to dynamically insert variable data into the script. When in preview mode, this format ensures that the variable Outbound.FirstName is replaced with the actual first name of the contact when the script is executed.


NEW QUESTION # 32
Using the ___ action in the call flow, you can transfer data to Scripts.

  • A. Update data
  • B. Get Participant data
  • C. Call data action
  • D. Set Participant data

Answer: D

Explanation:
In Genesys Cloud CX, the Set Participant Data action is the correct choice for transferring data to scripts during a call flow. This action allows you to set specific data attributes for the participant (such as a customer or agent) that can then be accessed by scripts running during the interaction.
The Set Participant Data action is typically used to pass information gathered during an interaction, such as caller input or data fetched from external sources, so that it can be used in scripts to customize the experience further. This is crucial for dynamic and personalized script content based on the interaction context.
For more details, you can refer to the Genesys Cloud CX documentation on call flows and scripting, which explains how to use the Set Participant Data action effectively in various scenarios.
References:
* [Genesys Cloud CX Call Flow Documentation]
* [Genesys Cloud CX Scripting Documentation]


NEW QUESTION # 33
You are a contact center administrator and are required to create a script to allow agents to write data to an external CRM. Select the correct sequence.
1. Create a Script.
2. Configure the CRM integration in Genesys Cloud CX.
3. Give necessary permission to agents to view and execute data actions.
4. Configure the respective data action of the configured CRM in Scripts.
5. Enable the Data Actions property in the script.

  • A. 2,3,4,1,5
  • B. 2,1,5,4,3
  • C. 5,4,2,3,1
  • D. 1,2,5,3,4

Answer: B

Explanation:
To create a script that allows agents to write data to an external CRM, the correct sequence of steps is as follows:
* Configure the CRM integration in Genesys Cloud CX: Before any scripting can take place, the CRM must be integrated with Genesys Cloud CX. This integration setup is the foundation that allows data to flow between the two systems.
* Create a Script: Once the integration is configured, you can create a new script that will be used by agents to interact with the CRM.
* Enable the Data Actions property in the script: This property must be enabled to allow the script to perform data actions, which include sending and receiving data from the CRM.
* Configure the respective data action of the configured CRM in Scripts: After enabling Data Actions, you must set up the specific actions that will interact with the CRM, such as writing data to a contact record.
* Give necessary permission to agents to view and execute data actions: Finally, you must ensure that agents have the appropriate permissions to execute these data actions, which may involve granting them specific roles or permissions in Genesys Cloud CX.
This sequence ensures that all necessary configurations and permissions are in place before agents start interacting with the CRM through the script.
References:
* Genesys Cloud CX Data Actions and Scripting Documentation.


NEW QUESTION # 34
You are an outbound admin and required to configure a script to allow agents to create a contact in the contact list. Select the correct sequence.
1) Associate a contact list with the script.
2) Create a Script.
3) Invoke the "Outbound Create Contact" action with appropriate variables.
4) Enable Outbound features.

  • A. 2,4,3,1
  • B. 1,2,3,4
  • C. 2,4,1,3
  • D. 2,3,4,1

Answer: C

Explanation:
To configure a script that allows agents to create a contact in the contact list in Genesys Cloud CX, the following sequence should be followed:
* Create a Script: Start by creating a new script that will serve as the framework for the agent's interaction.
* Enable Outbound features: Before the script can interact with outbound services, outbound features must be enabled in the script settings.
* Associate a contact list with the script: The script needs to be associated with a specific contact list to ensure that contacts can be added directly to the correct list.
* Invoke the "Outbound Create Contact" action with appropriate variables: Finally, add the
"Outbound Create Contact" action to the script and configure it with the appropriate variables to capture the necessary contact details from the agent.
This order ensures that the script is correctly set up to interact with the contact list and allows agents to add new contacts as needed.
References:
* Genesys Cloud CX Scripting Documentation.


NEW QUESTION # 35
Which of the following best defines the ACD evaluation method Best Available Skills?

  • A. Evaluates the first 100 agents to find the agent with the highest average proficiency rating. The average is calculated using the agent's proficiency rating for each of the requested skills.
  • B. Matches the interaction to the first available agent who has all of the requested skills.
  • C. Looks for the first available agent and ignores any skill requirements.

Answer: B

Explanation:
The Best Available Skills ACD evaluation method in Genesys Cloud CX is designed to match the interaction with the first available agent who possesses all the required skills for the interaction. This method ensures that interactions are handled by agents who are qualified to meet the customer's needs, improving service quality and efficiency.
This method is part of the broader ACD (Automatic Call Distribution) system, which routes calls based on various criteria, ensuring that customers are connected with the most suitable agents quickly.


NEW QUESTION # 36
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